Find management and executive training courses from the world’s top business schools.
Executive Programs in
Customer Service
Customer service can refer to the activities a business provides to ensure satisfaction with its products or services. Customer service varies by industry, but generally includes assistance and support before, during, and sometimes after a transaction.
For executives, managing customer service processes can be an important part of business. Companies like Trader Joe’s and Amazon have shown how implementing robust customer experience features can improve sales and reputation.
News
-
Cranfield Launches New Course in Customer Experience Strategy for 2014
2-day class to help executives create a customer-centric organization
Featured Articles
©NextExecutive
